If you need to return an item, simply:
- Login to your account
- View the order using the "Complete Orders" link under the My Account menu
- Click the Return Item(s) button
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Puttin On The Dog reserves the right to determine if the product is used or not. You may return any product that is not considered custom made or clearly marked non-refundable in the product description and is unused. You must return the product including the original manufacturers packaging at your expense. You may return most new, unopened items within 14 days of delivery for a full refund.
If a product is returned used or not beyond 14 days, we will not accept, exchange, replace, or issue a credit, for said product. No exceptions!
If you choose an alternate product, it will be shipped to you at our expense for the first occurrence. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Shipping & Handling:
Domestic Shipping: Shipping & Handling charges, as detailed below, will apply to shipments within the continental United States. FREE SHIPPING only applies to shipments in the United States ONLY. Sorry, we do not accommodate COD shipments.
International Shipping:After placing your order through your PayPal Account and marked OK to Ship and the Payment Status: Complete, the Shipping & Handling charges will be quoted via email and must be prepaid through your PayPal Account.
All items are shipped via USPS Priority. UPS and Federal Express are available upon request. Shipments to PO Box address will only be shipped via USPS. These shipping methods provide tracking.
1. Shipping on Stocked Items(s)
Orders may take 1-8 business days to be shipped from us directly, or in some instances, the manufacturer. After an order has been shipped, it will be delivered to it's destination within 2-6 business days. Therefore, any order placed through our online e-boutique can take up to 14 business days to receive as stated in the product description, order confirmation page and on your credit card receipt.
2. Shipping on Custom/Hand Made Item(s)
Many custom made orders will take up to 2-6 weeks after receipt of your order to be delivered. Any item ordered that is custom made will be billed at the time of your purchase to secure your order. Please refer to the product listing for further expected delivery times set forth with each product.
If we or the manufacturer cannot ship within that period or their will be a delay, we will notify you by email or you may sign into your account to see the status of your order.
3. Shipping on Pre-ordered Item(s)
Please take note if an order is on a "pre-order" status, payment must be made at the time of the purchase to secure your order.
4. Delivery Liability
Most parcels reach their destination promptly and without incident. Please understand that we have no control over delivery day or delivery time, once the parcel is turned over to the carrier. Therefore, we are not liable for any lost or delayed packages. Additionally, our boutique disclaims any and all liability for the carrier failing to adhere to delivery days and times. However, if any incident does arise, please call our boutique and we will help you locate your package through the carrier.
5. Estimated Delivery Time
The estimated delivery days indicated above are based on business days. A business day is Monday-Friday, excluding holidays, unless otherwise indicated by the carrier.
Rates are on USPS PRIORITY SHIPMENTS for over sized and/or overweight items.
All parcels ordered and shipped directly from our boutique or any of it's manufacturers/designers will incur a flat rate shipping charge. Please note that these rates are only applied to items under 5 pounds and are not considered overweight or over sized. If an item is overweight or over sized, it will be noted in the product description of the additional amount that will be applied to your regular standard shipping charge noted below.
Any item that is considered "over-sized" or "over-weight" will incur an additional shipping surcharge fee (per item) in addition to our standard flat rate shipping fee. This additional fee is stated in each product description; should there be one. This fee covers the added cost of the freight fee that is charged to us for the large/heavy item(s) being shipped by the carrier.
These items include:
All Pet Beds & Crates
Furniture & Playpens
Sales Tax: By law, merchandise and Gift Certificates shipped to a Florida addressed or purchased by a Florida resident are subject to sales tax.