9283 Silver Shores Lane

Boynton Beach, FL 33473-7115

Thank you for choosing to shop at PUTTIN ON THE DOG. If you are not satisfied with your purchase, we’re here to help. Please read through our return and fund policy stated below. 

If you need to return or exchange follow these instructions:

  • Login to your account
  • View the order using the "Complete Orders" link under the My Account menu
  • Click the Return Item(s) button 

1. Returns 

You have FOURTEEN (14) calendar days to return an item from the date of receipt of your original order. Any item returned after the 14 days can only be for an EXCHANGE.

Any item returned to us must be in its original, unused condition. This includes all original documents, boxes, and packaging, with the tags attached to the merchandise. Please note that the customer is responsible for all shipping fees, and that a fee will be assessed to re-ship a new item if need be.

Upon receipt, we will inspect your item to confirm that it is unused and in original packaging. We reserve the right to refuse items that have been used or are missing tags, boxes, etc. If we do need to send the items back, the customer will be billed for shipping expenses. 

THE FOLLOWING ARE NOT COVERED UNDER WARRANTY: Damage to any part of a harness, including buckles, due to chewing, contact with sharp object, contact with rough surface, abuse, negligence, or other similar circumstances.

Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase. In that case, we do not reorder until we have the returned/exchanged merchandise and verify that it meets our criteria.

 2. Refunds 

Once we receive your item, we will inspect it and notify you of the status of your refund after inspection is complete. If your return is approved, we will issue you a refund, minus shipping charges, back to your original method of payment. You should expect to see the credit within 5-7 business days from the date the refund is issued, depending on your card issuer’s policies.  

3. Shipping 

You are responsible for shipping the item back for a return. 

Please ship all returns to:


9283 Silver Shores Lane

BOYNTON BEACH, FL 33473-7115

Shipping & Handling:

Domestic Shipping: Shipping & Handling charges, as detailed below, will apply to shipments within the continental United States. FREE SHIPPING only applies to shipments in the United States ONLY. Sorry, we do not accommodate COD shipments.

Orders may take 1-8 business days to be shipped from us directly, or in some instances, the manufacturer.  After an order has been shipped, it will be delivered to its destination within 2-6 business days. Therefore, any order placed through our online e-boutique can take up to 14 days to be received as stated in the product description, order confirmation page and on your credit card receipt. 

Sales Tax: By law, merchandise and Gift Certificates shipped to a Florida addressed or purchased by a Florida resident are subject to sales tax.